Managing Director: Alex Salussolia

Winner of The Publican 2004 Pub Company of the Year
 Managed (10-99 Outlets)

The judges were impressed with the innovation and forward thinking of Glendola Leisure. The 16-strong chain is tackling staff retention levels by employing an occupational psychologist as its HR consultant. This person looks at behaviour rather than skills and is working on a scheme to help train managers to recruit the right type of staff.
It has a strong career structure for its employees with every category of staff from glass collector to manager given a training programme, which is ongoing.
The company has a high retention of its managers and all of them have been developed through the organisation.
Glendola has also employed a sales person in its sites to work with the manager to help push sales of the business.
To improve customer service the company has introduced table service across its estate. To ensure levels are maintained the company conducts market research talking to samples of 100 customers at a time. It is also constantly comparing itself to other competitors in the local market.
Company turnover is £14.5m with a profit of £2m. It is looking to invest £2 to £2.5m in existing and new acquisitions over the year.
The company wants to cherry pick sites to add to its portfolio and would like to acquire one to two sites a year.